![]() ![]() Thoughts / advice on the faults you have had.Ī relay will always show as being operated in Liveview, even if it has failed, The phone there is no bad / faulty batch of relays that we are aware of. Got back to me today and reported that there was not. I have sent the serial numbers across to our procurement and production team inĪustria to see if there was any increased number of failures being reported forĮxtensions that were manufactured with the same batch of relays. You for going through your old communications and copying this into this email. I had a similar outcome with a problem last year with 6amp rated relays on an extension welding closed, the load was 2 x 10w led flood lights Left with 12 touch tree switches which do not fit uk cavity fix back boxes. I have subsequently asked when the section regarding the european back boxes was added, but as yet not had a reply. Sorry to not be of more help in this case. I'm afraid in this case since you are past the 14 day returns period then I can not process any swap, credit or replacement for you as the items are in working order. You can see product dimensions on our documentation pages. The Pure won't hide this although having a wider front section (90mm) is raised from the wall and leaves the space behind visible. Regarding using the Touch Pure to try and get around the "flange" of the dry-lining box protruding out the side of the switch the outer dimension of the flush-to-wall element of BOTH switches is 80mm so the flange will still protrude out from this and be visible behind the switch. These can be found at most electrical wholesalers but for reference the ones I suggest you use are these. Our primary recommendation is to fit circular European style backboxes as detailed on the product documentation pages. This is typically 5mm on a standard UK metal backbox. When having this problem a good solution is a spacer or washer equal to the depth of the threaded hole in backbox to the front face of the backbox. The mounting frame that is on the Touch is identical to that of the Touch Pure and if you're having problems with the frame fulling back into a backbox then you'll also get this with the Pure. The Touch range (Touch and Touch Pure) are designed for mounting on either metal in-wall or ideally for better fitment circular backboxes not the UK type dry lining boxes with flanges. ![]() I’m quite happy to have a credit for the returned items. The touch tree pure switch plates are the correct size for uk back boxes, I propose using these for the project and I’m awaiting the release of the black pure switches to be announced. I wish to therefore return them as not fit for purpose. I have made contact today with respect to the black pure fronts and I have now been told I cannot return the original touch tree fronts for refund or credit as they have been with me for more than 14 days. I raised both these issues with Omid last year and discussed the touch tree pure fronts, and agreed I would wait for the black pure fronts. I have tried the fronts on 3 different manufacturers back boxes with the same results. The touch tree fronts are smaller than a standard uk dry lining back box and as such leave the back box exposed when fitted, which is visually unacceptable to my client.Īlso the back mounting plates are also very too small and keep pulling inside the back boxes. I have a number of touch tree switch fronts purchased for a project which I have found to be non usable for the project.
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